Data Envelopment Analysis Journal > Vol 2 > Issue 2

New Information Technology Implementation and Workplace Productivity

Soonchul Hyun, Haskayne School of Business, University of Calgary, Canada, soonchul.hyun@haskayne.ucalgary.ca
 
Suggested Citation
Soonchul Hyun (2017), "New Information Technology Implementation and Workplace Productivity", Data Envelopment Analysis Journal: Vol. 2: No. 2, pp 113-139. http://dx.doi.org/10.1561/103.00000014

Published: 27 Sep 2017
© 2017 S. Hyun
 
Subjects
Performance measurement,  Productivity measurement and analysis,  Technology Management and Strategy
 
Keywords
Workplace productivityNew IT implementationOrganizational streamliningComplementarityTwo-stage DEA
 

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In this article:
1. Introduction
2. Background and Hypotheses
3. Data and Variable Measurement
4. Estimation Model
5. Empirical Results
6. Conclusion
References

Abstract

In this study, I apply two-stage data envelopment analysis (DEA) to investigate the short-term effects of new information technology (IT) on workplace productivity. I use data from Statistics Canada to estimate workplace operating efficiency based on a variety of labor inputs and non-labor operating costs. In the second stage, I relate operating efficiency to new IT implementation and organizational streamlining. I find that the beneficial effects of new IT occur relatively quickly, but that organizational streamlining has an initial disruptive effect before beneficial effects are realized. I also find evidence of complementarity between new IT and organizational streamlining.

DOI:10.1561/103.00000014