Foundations and Trends® in Technology, Information and Operations Management > Vol 1 > Issue 3

Behavioral Operations Management

Christoph H. Loch, Technology and Operations Management, INSEAD, France, christoph.loch@insead.edu Yaozhong Wu, NUS Business School, National University of Singapore, Singapore, bizwyz@nus.edu.sg
 
Suggested Citation
Christoph H. Loch and Yaozhong Wu (2007), "Behavioral Operations Management", Foundations and Trends® in Technology, Information and Operations Management: Vol. 1: No. 3, pp 121-232. http://dx.doi.org/10.1561/0200000009

Published: 11 Dec 2007
© 2007 C. H. Loch and Y. Wu
 
Subjects
Technology Management and Strategy,  Behavioral Decision Making
 

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In this article:
1 Introduction
2 Individual Decision-Making Biases
3 Social Preferences
4 Further Research Avenues: Behavioral OM Models of Culture
References

Abstract

Behavioral Operations Management investigates new developments around behavioral components — "people issues" — in operations management (OM). While these "people issues" are not new, OM has not dealt with them in a serious or consistent manner until the last 10 years or so. What is new is the emergence of a set of methods and structured areas of study that allow researchers to study these issues within the OM paradigm. The authors provide a definition of Behavioral OM and survey a number of relevant behavioral issues and their applications to the existing OM research. Finally, the authors propose that culture studies in OM may represent a promising direction of future behavioral OM research.

DOI:10.1561/0200000009
ISBN: 978-1-60198-094-6
112 pp. $85.00
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ISBN: 978-1-60198-095-3
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Table of contents:
Introduction
Individual Decision Making Biases
Social Preferences
Further Research Avenues: Behavioral OM Models of Culture
References

Behavioral Operations Management

Behavioral Operations Management stems from a long observed gap in operations management on our understanding of human behavior and the emergence of a set of methods that promise the potential of being able to address such behavioral issues. The recent emergence of a set of methods and structured areas of study allow us to analyze behavioral issues within the OM paradigm. The potential of Behavioral Operations Management is a continuation of using rigorous mathematical theory and scientific experimental methods to study a set of phenomena previously unable to be modeled. Behavioral Operations Management starts with a short overview of the field of operations management. The authors define Behavioral OM and overview a number of important relevant behavioral issues including their applications in the existing OM work. Finally, the authors propose new directions for research on these topics.

 
TOM-009