Foundations and Trends® in Technology, Information and Operations Management > Vol 11 > Issue 1

Operations in Financial Services: Processes, Technologies, and Risks

Michael Pinedo, Stern School of Business, New York University, USA, mpinedo@stern.nyu.edu Yuqian Xu, University of Illinois at Urbana-Champaign, USA,
 
Suggested Citation
Michael Pinedo and Yuqian Xu (2017), "Operations in Financial Services: Processes, Technologies, and Risks", Foundations and Trends® in Technology, Information and Operations Management: Vol. 11: No. 1, pp 1-123. http://dx.doi.org/10.1561/0200000048

Forthcoming: 31 Dec 2017
© 2017 M. Pinedo and Y. Xu
 
Subjects
New Product and Service Design,  Financial Services,  Business Process Engineering and Design,  International business: Comparative corporate governance,  Information Systems Development:Risk Management,  Information Systems and Industries: Banking,  Information Systems and Individuals: Decision Support Systems,  Customer Relationship Management,  Management control
 
Keywords
G20 Financial ServicesG32 Financial Risk and Risk ManagementM11 Production management
Service operationsFinancial servicesFinancial product designProcess delivery
 

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In this article:
Preface
1. Introduction
2. Operations Management in Financial Services
3. Online and Mobile Financial Services
4. Operational Risk in Financial Services
5. Data Analytics
6. Conclusions and Directions for Future Research
References

Abstract

This monograph is an attempt to establish a framework for Operations in Financial Services as a research area from an Operations Management perspective. Operations in Financial Services has not developed itself yet as a well-defined research area within the Operations Management community. It has been touched upon by researchers from various different disciplines, including Operations Management, Statistics, Information Technology, Finance, and Marketing. However, each discipline has a different perspective on what the important issues are and the various disciplines are often at odds with one another. This monograph has been written from an Operations Management perspective.

DOI:10.1561/0200000048
ISBN: 978-1-68083-336-2
134 pp. $90.00
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ISBN: 9781680833379
134 pp. $135.00
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Table of contents:
Preface
1. Introduction
2. Operations Management in Financial Services
3. Online and Mobile Financial Services
4. Operational Risk in Financial Services
5. Data Analytics
6. Conclusions and Directions for Future Research
References

Designing Effective Supply Chains in Strategic Alignment with Demand Characteristics and Market Requirements

Note that the book and e-book versions of this title are available when this title is published.

Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services – (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.

 
TOM-048