Journal of Marketing Behavior > Vol 2 > Issue 2–3

The Marketing Manager as an Intuitive Statistician

Bart de Langhe, University of Colorado, USA, bart.delanghe@colorado.edu
 
Suggested Citation
Bart de Langhe (2016), "The Marketing Manager as an Intuitive Statistician", Journal of Marketing Behavior: Vol. 2: No. 2–3, pp 101-127. http://dx.doi.org/10.1561/107.00000032

Published: 29 Dec 2016
© 2016 B. de Langhe
 
Subjects
Behavioral Decision Making,  Marketing Research,  Marketing Decisions Models,  Financial markets: Anomalies and behavioral finance,  Financial markets: Portfolio theory
 
Keywords
Customer relationship managementMarket forecastingMarketing decisionsModels financial markets
 

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In this article:
Variance is Not Intuitive
Perfect Correlation is the Intuitive Reference Point
People Conflate Correlation with Slope
Nonlinear Functions and Configural Effects are Not Intuitive
Concluding Remarks
References

Abstract

Business decisions are increasingly based on data and statistical analyses. Managerial intuition plays an important role at various stages of the analytics process. It is thus important to understand how managers intuitively think about data and statistics. This article reviews a wide range of empirical results from almost a century of research on intuitive statistics. The results support four key insights: (1) Variance is not intuitive; (2) Perfect correlation is the intuitive reference point; (3) People conflate correlation with slope; and (4) Nonlinear functions and interaction effects are not intuitive. These insights have implications for the development, implementation, and evaluation of statistical models in marketing and beyond. I provide several such examples and offer suggestions for future research.

DOI:10.1561/107.00000032

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